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FAQ

We would like to help you with all your questions. To give you an answer as quickly as possible, we have listed all frequently asked questions. Is your question not listed here? No problem, we will gladly help you by e-mail or telephone.

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If you need your NOBÜ cargo bike urgently, you can send us an email without obligation. Please mention the model you are interested in and when you need the bike.We will check our planning and let you know the earliest possible delivery date for your NOBÜ cargo bike.
If you would like to receive your NOBÜ cargo bike at a later time, you can send us an email.We will adjust the delivery date for you and schedule the delivery at a moment that suits you better.
If the planned delivery date does not suit you, you can send us an email. Please include your name and, if available, your order number so we can quickly find your order.We will then look together with you for a new suitable delivery moment and adjust the delivery planning where possible.
If you have ordered the NOBÜ cargo bike assembled, it will be delivered fully ready to ride. The bike can be used immediately and you can ride it straight away.If you have ordered the NOBÜ cargo bike in a box, it will still need to be assembled. Please note that we do not keep the NOBÜ cargo bikes in boxes in stock, which means the delivery time may be longer in this case.
We will contact you approximately 2 to 3 days before delivery. In this message we will inform you that your bike is ready and will be delivered soon. This way you will know in advance when to expect the delivery.
Your NOBÜ cargo bike is often delivered within 7 working days. The current delivery time is always shown in the configurator of the specific model. This way you can immediately see when your cargo bike can be delivered.
Yes, you can insure your NOBÜ cargo bike against theft and damage. NOBÜ works together with insurance partner Kingpolis, known for clear conditions and comprehensive coverage.
Insurance for a NOBÜ cargo bike usually costs between 12 and 20 euros per month. The exact price depends on your postal code.
The insurance offers full casco coverage. This means your NOBÜ cargo bike is insured against both theft and damage.
No, for most NOBÜ models a GPS tracker is not required. Because many NOBÜ cargo bikes cost less than 4500 euros, this is usually not mandatory for the insurance.
If you would like to insure your NOBÜ cargo bike, you can send us an email after your purchase. We will help you with the registration at Kingpolis. After that, Kingpolis will contact you to activate the insurance.
If your NOBÜ cargo bike is stolen, you must report the theft to the police as soon as possible. After that, you can contact Kingpolis to report the claim.
If you have questions about your insurance or would like to make changes, you can contact Kingpolis directly. They manage the policy and can assist you further
To keep your insurance valid, your NOBÜ cargo bike must always be secured with a ring lock and an additional chain lock when parked. The locks offered by NOBÜ are approved for the insurance.
You can easily order your NOBÜ cargo bike through the website. First choose the model you want, select the desired security options and accessories, and add the bike to your shopping cart. After that you can proceed to checkout to complete your order.
At NOBÜ you can choose from several secure payment methods, including iDEAL, In3, credit card (Visa, MasterCard and American Express), Bancontact, Apple Pay, Google Pay, PayPal and Klarna.
Yes, this is possible. With In3 you can pay for your order in three equal installments without interest. Klarna also offers options to pay later.
Yes. After your payment has been completed you will be redirected to the “Thank you for your order” page. Within a few minutes you will also receive a confirmation email with all the details of your order.
Some banks have a daily payment limit for online transactions. If your order exceeds this limit, you may need to temporarily increase the limit in your banking app. It may take several hours before this change becomes active.
Yes, this is possible. You can order your NOBÜ cargo bike from abroad through our website. If you have any questions or specific requests, you can also send us an email and we will gladly look at the possibilities with you.
Yes, it is possible to order a NOBÜ cargo bike for business use. After your order you will receive an invoice showing the VAT clearly.
Yes, this is possible. If you want to place a business order from abroad, you can send us an email. We will then prepare a custom quote with the VAT reverse charge according to the applicable regulations.
Yes, this is possible. If you would like to order multiple NOBÜ cargo bikes for business use, you can send us an email. We can then prepare a custom quote and adjust the configuration of the cargo bikes if needed
Yes, a NOBÜ cargo bike can be branded with a company logo or other stickers. If you are interested in branding one or multiple cargo bikes, you can send us an email so we can provide a suitable quote.
Yes. You can return your NOBÜ within 14 days after delivery. Returns almost never happen, because most customers fall in love with their bike right away. However, if your experience is not what you expected, there is no need to worry. We are here to help and will guide you through the return process.
If you would like to return your NOBÜ, please contact our support team first by email. We handle all return requests by email to keep communication clear and efficient. After receiving your message, we will confirm your request and send you the return instructions.
You can register your return within 14 days after delivery. Once your return request has been confirmed, we will guide you through the next steps to complete the return process.
Yes. Your NOBÜ must not have been ridden more than five kilometers and must be in its original condition. The bike should be clean and all accessories should be complete and preferably in their original packaging.
Yes. Please always contact us first by email before sending your NOBÜ back. This allows us to confirm your request and provide the correct instructions for the return process.
Yes. Please keep all packaging materials and the pallet, if your bike was delivered on one, during the 14 day return period. This makes returning your NOBÜ easier and safer for transport.
Once your return has been confirmed and your NOBÜ is ready for pickup, we will arrange the collection with one of our trusted transport partners. Pickup usually takes place within three to seven working days after confirmation.
When your NOBÜ arrives at our warehouse, it will be inspected carefully. Once the return has been approved, we will process your refund and confirm it by email.
Yes, that is absolutely possible. If you would prefer another model or configuration, we are happy to help. In many cases we can arrange an exchange or find another suitable solution together.
If one of the return conditions does not apply to your situation, please contact us. We always look at each case individually and aim to find a fair and friendly solution together.
In many cases this is possible. If you would like to cancel your order before the cargo bike has been delivered, please contact us by email as soon as possible. We will check the possibilities with you.
Yes, accessories can also be returned within 14 days after delivery. The items should be unused and preferably in their original packaging. Please contact us first by email so we can guide you through the return process.
Yes. NOBÜ cargo bikes are designed with safety as a priority. Through stable frame design, reliable braking systems and controlled electric assistance, a NOBÜ cargo bike offers a predictable and secure riding experience when transporting children, groceries or even dogs.
A NOBÜ cargo bike is designed with multiple safety elements working together. Stable frame construction, balanced weight distribution, reliable braking systems and controlled electric assistance all contribute to a safe and predictable riding experience.
Yes. NOBÜ cargo bikes are developed according to recognized European safety standards such as EN 15194 for electric assistance systems and DIN 79010 for cargo bikes. These standards define the legal safety requirements for electric cargo bikes in Europe.
Both types of NOBÜ cargo bikes can offer a safe riding experience, but they ride differently. A three wheel NOBÜ cargo bike remains upright when standing still, which can make loading children easier. A two wheel NOBÜ cargo bike rides more like a traditional bicycle and leans naturally into turns.
A NOBÜ cargo bike can carry children or additional cargo, which means the total weight can be higher than a regular bicycle. Strong and reliable braking performance helps ensure that the bike remains predictable and easy to control in different riding situations.
The type of motor itself does not determine safety. What matters most is smooth and controlled power delivery. A properly tuned motor system in a NOBÜ cargo bike provides predictable acceleration and balanced assistance during riding.
The frame is the structural foundation of every NOBÜ cargo bike. A strong and well balanced frame improves stability, steering control and overall riding confidence, especially when carrying children or additional cargo.
Safety certifications define the minimum legal safety requirements for cargo bikes. In addition, NOBÜ cargo bikes are designed with careful engineering and quality components to ensure consistent safety and reliability in everyday use.
When riding a NOBÜ cargo bike with children it is important to make sure they are seated properly and secured if seat belts are available. Riding smoothly and maintaining balanced weight in the cargo box helps create a comfortable and safe riding experience.
Yes. A NOBÜ cargo bike can be a safe and practical alternative for short trips such as school runs, groceries or daily activities. With proper riding and responsible use, many families rely on a NOBÜ cargo bike for everyday transport.
Yes. When transporting children in a NOBÜ cargo bike it is recommended that they are secured with seat belts. This helps keep them safely seated during riding, braking and turning.
You will naturally want to take good care of your NOBÜ bike, not only because maintenance is required for warranty, but also because it improves safety, performance and long term durability. Just like any bike, the first service should take place after approximately 200 kilometers or about 2 months of use. After that, we recommend a full maintenance service once per year. Always keep all service documentation and invoices, as they may be required in case of warranty claims.
Yes. We work with external service partners who can provide maintenance at your home in selected regions. If you are interested in this option, please contact our customer support team and a NOBÜ advisor will help arrange this for you.
If you believe your NOBÜ bike has a warranty issue, please contact our customer support team. Include a clear description of the issue and, if possible, photos or videos. A NOBÜ advisor will review your request and guide you through the next steps. If the issue qualifies as a warranty case, NOBÜ will cover the warranty repair or replacement. When possible, the issue may be resolved through a local professional bike service provider. If needed, NOBÜ will coordinate the warranty process directly with you.
No. NOBÜ has deliberately chosen not to build a profit model around service. All components are universal and free of locked software, so you are never dependent on NOBÜ alone. This means you are not forced into higher service prices or long waiting times. Maintenance and warranty service can be handled by NOBÜ, but you are equally free to use an external professional bike service provider.
In general, you receive 2 years of warranty on your NOBÜ bike. The exact warranty coverage depends on the specific component and whether it is a wear part, such as tires. You can find detailed information on our warranty page.
Ofcourse! We are happy to service your NOBÜ cargo bike for you. You can make an appointment for this. This maintenance always includes a free check of all components to make sure everything is functioning optimally.
Your NOBÜ cargo bike comes with a legal warranty, which we are happy to honour. If you wish to claim warranty or have any questions, please feel free to contact us by e-mail.
Yes, the width of the NOBÜ cargo bike at its widest point is less than 90 cm and therefore fits through most universal doors, such as those of your shed.
Our cargo bikes are so affordable because we deliver them directly from the manufacturer to the customer, with no middlemen or bike shops. This saves costs, which we pass on to you in the form of lower prices.