Returns
Returning your NOBÜ
At NOBÜ, returns almost never happen because most people fall in love with their bike right away.
If your experience is not what you expected, there is no need to worry. We are here for every single customer. We are not only happy when we sell a bike, but when everyone who connects with us has a positive experience. That is what defines NOBÜ.
You can return your NOBÜ within 14 days after delivery.
Register your return
If you want to return your NOBÜ, please contact our support team first.
You can email us directly as we handle all return requests only by email to keep communication clear and efficient. After we receive your message, we will confirm your request and send you the return instructions.
1.
Prepare your NOBÜ for return
Please keep all packaging materials and the pallet (if your bike was delivered on one) during your 14 day return period.
This makes returning your NOBÜ easier and safer for transport. Before pickup, make sure your bike is clean and ready for collection.
2.
Pickup appointment
Once you confirm that your NOBÜ is ready for return, we will arrange the pickup with one of our trusted partners.
After scheduling, you will receive an update either from the transport partner or from us directly if we handle it ourselves. Pickup usually happens within three to seven working days after confirmation.
3.
Inspection and refund
When your NOBÜ arrives at our warehouse, it will be checked carefully. Once the return is approved, we will process your refund and confirm it by email.
4.
Exchange or other solutions
If you would like to exchange your NOBÜ for another color, model or configuration, that is absolutely possible. If your reason for returning is something we can solve remotely, we are happy to help and we always find a fair solution together.
5.
Return conditions
• Return period: 14 days from the day of delivery
• Your NOBÜ must not have been ridden more than five kilometers
• The bike must be in original condition and not dirty
• Accessories must be in their original packaging
• Always contact us before sending your NOBÜ back
💡 Note:
If any of the points above do not apply, please contact us. We always find a friendly and fair solution together.
FAQ
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Reviews
Read how our customers experience their cargo bike. Real stories, honest opinions, and rides full of joy.
Delivery
We make sure your cargo bike is delivered to your home safely and quickly. Read here how our delivery works and what you can expect.
Ordering and payment
Not completely satisfied with your purchase? No problem. We make returns simple and transparent, so you’ll be taken care of in no time.
Insurance
Enjoy every ride without worry. With a good cargo bike insurance policy, you and your bike are protected against damage and theft.
Ready to help you!
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Sunday: closed
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